Mini tv box

[Dingerdoidge1]

Just changed over from sky tv to ee. We have been given a mini box for another room with our subscription. We’ve set it up but when we click on the channels just says we need to set up HD channels . We’ve already set up the ee pro box downstairs so why can’t we watch normal channels on the mini box? Seems a waste of time because most of the channels show as HD yet show the same message yet I don’t understand what I need to set up. 

[DarrenDev]

You haven't purchased the HD add-on, and HD subscription channels aren't included in your subscription as standard.  You should be able to watch the Freeview HD channels - e.g. BBC One, but the subscription HD channels won't work unless you upgrade.

I assume the SD versions work OK for you?

[Dingerdoidge1]

Nothing works on the bbc , itv, channel 4 etc . Just says I need to set up these channels. Says I’ve 133 channels when I scanned and set it all up I’ve done this numerous times and still not able to watch any freeview channels.  Waste of time having the extra box. We’ve turned it off and just watching all these channels on our smart tv

[DarrenDev]

If you'd like help setting up the TV Box Mini then please just let me know the error you see when you select the option to continue, when it asks you to set up the channels.

[Dingerdoidge1]

When on say bbc 1 it says you need to set up channel so push on ok and it just goes to the channel and says you need to set up channel or add it to your package it all works on the main EE box fine so tv package is already set up🤷‍♂️


Sent from Sky Yahoo Mail for iPhone

[DarrenDev]

Could you please try launching the EE TV app on that box?  Does it launch OK, or show an error?

[Dingerdoidge1]

Error

Sent from Sky Yahoo Mail for iPhone

[DarrenDev]

Can you please confirm the error code you see?

[Dingerdoidge1]

You need to set up bbc one hd southwest or add it to your package 

[DarrenDev]

Sorry no. From the main menu, select the EE TV app from the Apps bar. What error does that show when you try to launch it?