Mini Box only showing HD channels and IVP6023 Error

[Dickbill13]

 I am unable to watch any Freeview channels on my mini box and can only see HD channels. On my main EE pro box I can not watch TNT sports and am getting an IVP6023 error code. Spoke to an EE guide on Fri and they say it is a problem with the Multicast setup in the Telephone Exchange. They put request in for a BT engineer to visit the Exchange and check the programming. Yesterday a BT engineer phoned me and after telling me “we don’t normally talk with the consumer” he said he had remotely accessed the Exchange,checked the setup and there was nothing wrong with it, the issue lay with my service provider EE as they (BT) only provide the broadband not the TV to EE. 
so I still have the problem, don’t really know what to do now and am paying for a service I haven’t had since the 23rd Dec….

[Midnight_Voice]

@Profile closed 

Yes, you are right; the big four broadcaster channels come in HD, but not the minor ones.

Thanks for the correction.

I’m glad you think that you know what @Dickbill13‘s problems(s) might be though, because I don’t, and even clarifying  the above doesn’t help me 😢

[Dickbill13]

Ok I haven’t gone through all the channels on the pro box. But none of the TnT channels work ie.408 up.

on the pro box channel one is BBC 1 Wales SD and BBC wales HD is channel 101.

on the Mini box channel one is BBC 1 Wales HD. There is not a channel 101..  All the channels through to 397 with a few numbers missing on the Mini box are HD channels.

i am showing on the setup that I have 52 TV Channels and 133 subscription channels on the Mini box.

on the Pro box I have 157 TV Channels and 133 Subscription channels..

on the morning of the 23rd Dec I had the same number of TV channels and subscription channels on both boxes. And have done since I changed to EE back in June…

[zulu17]

Just to say

" the ones from the big four broadcasters do all come in HD, even when the broadcast versions on your TV are only SD”."

is not quite correct as several of the C4 family of channels are not in HD  on EETV boxes. Would be good for EETV to (re)negotiate and get the HD streams that some other platforms have.

[Midnight_Voice]

@Dickbill13 

The channels on the Box Mini are a cut-down selection:-

https://ee.co.uk/help/tv-sport/manage-use/channel-guide

See if that list agrees with what your Box Mini, which doesn’t take an aerial, and so relies entirely on what EETV send out as internet channels, shows you.

You can get exactly the same set of channels on the Box Pro if you reset it, or set it up, without an aerial plugged in.

But the Box Pro you describe is in Aerial Mode.

The only way you could have had the same number of channels on both boxes on Dec 23rd is that you had the Box Pro in IP Mode on that day, and you have subsequently put it in Aerial Mode, with the consequent increase in TV channels.

Rather than, as you perhaps think, that the Box Mini has lost channels since that date,

[Midnight_Voice]

@zulu17 

Thanks. I think what I wrote needs the HHGTTG amendment 😛

[Dickbill13]

I can assure you the main Box the Pro Box  has always been in Aerial mode, it has never been any different not even when I had the BT Youview box.
Yes I understand the The mini box can only be in Internet mode and I am 1000% certain that I had more than just the HD channels on the mini box before. I watched more TV on the mini box than on the main box.  I don’t subscribe to the HD channels so if the mini box only does HD I wouldn’t have bothered ordering it when I changed from BT to EE.. 

[Profile closed]

@Dickbill13 

It doesn’t just do HD, but we do need to resolve why you can’t see the full range of channels as expected.

With all the normal troubleshooting complete, I think this is a subscription error that has crept in, so as you are already waiting on TMC, let’s see what they say.

[Dickbill13]

@Profile closed 

yes I agree. Let’s see what they say.. 

[Dickbill13]

@Midnight_Voice 

dont forget that I also can’t get channel 408 etc on the Pro Box getting the error code IP6023

[Midnight_Voice]

@Dickbill13  

On the Box Mini, can you see channel 011 Sky Mix, and channel 013 E4, or are they missing?