Can not activate discovery

[Nickgreg74]

I’ve tried to activate Discovery + on tv but will not load page just keeps going back to original activate page, can anyone advise on doing this 

[Christopher_G]

Hi @Nickgreg74 

Welcome to the community.

Have you had BT Sport through EE previously?

Chris

[Nickgreg74]

No not had bt sports before, we have a discovery basic that I thought I had linked to the app on EE tv but had a payment go out for it, I’ve tried activating a new account and the link will not load

help please 

[Paddy-B]

Hi @Nickgreg74,

Thank you for posting. I'm sorry if you're having issues activating discovery+. What EE TV package do you have?

Have you followed the steps shown here - Activate discovery+ now 

That should direct you to a link to log in to your My EE where you can complete the activation.

Thanks,

Paddy

[Nickgreg74]

Thanks for reply but no further forward 

got tv package with discovery, Netflix and now Tv add ons

tried the link you gave but goes to Bt and if I try and a new customer asks for Bt ID number or similar , had no problem with linking now or Netflix 

[Paddy-B]

Hi @Nickgreg74,

If you look at the "Activate discovery+ now" section on that page -

If you click on the option under EE "Activate discovery+ now" it will bring you to your My EE to complete the activation. Have you completed the activation in your My EE?

Thanks,

Paddy

[Nickgreg74]

Hi

ive followed your instructions, found the page for EE customer for discovery when I clicked on it took me to My EE but nowhere to do anything 

every time I try and activate discovery in my EE it does not load,  says loading for 5 seconds then back to activate 

[Neil-O]

@Nickgreg74 Thanks for trying that. I'll send you a private message so you can get in touch with the community support team and we'll be happy to help.

Thanks

Neil

[dexy3]

I have same problem.Won't load on mobile or computer. Says "pop up blocked." How do I rectify? Thanks

[dexy3]

Discovered - Go toSafari "Preferences' to Web then Pop ups and unblock.