Can not activate discovery
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19-03-2024 06:25 PM
I’ve tried to activate Discovery + on tv but will not load page just keeps going back to original activate page, can anyone advise on doing this
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20-03-2024 08:03 AM
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22-03-2024 05:38 PM
No not had bt sports before, we have a discovery basic that I thought I had linked to the app on EE tv but had a payment go out for it, I’ve tried activating a new account and the link will not load
help please
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22-03-2024 07:26 PM
Hi @Nickgreg74,
Thank you for posting. I'm sorry if you're having issues activating discovery+. What EE TV package do you have?
Have you followed the steps shown here - Activate discovery+ now
That should direct you to a link to log in to your My EE where you can complete the activation.
Thanks,
Paddy
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23-03-2024 02:20 PM
Thanks for reply but no further forward
got tv package with discovery, Netflix and now Tv add ons
tried the link you gave but goes to Bt and if I try and a new customer asks for Bt ID number or similar , had no problem with linking now or Netflix
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23-03-2024 02:37 PM
Hi @Nickgreg74,
If you look at the "Activate discovery+ now" section on that page -
If you click on the option under EE "Activate discovery+ now" it will bring you to your My EE to complete the activation. Have you completed the activation in your My EE?
Thanks,
Paddy
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24-03-2024 04:31 PM
Hi
ive followed your instructions, found the page for EE customer for discovery when I clicked on it took me to My EE but nowhere to do anything
every time I try and activate discovery in my EE it does not load, says loading for 5 seconds then back to activate
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25-03-2024 08:25 AM
@Nickgreg74 Thanks for trying that. I'll send you a private message so you can get in touch with the community support team and we'll be happy to help.
Thanks
Neil
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04-04-2024 06:14 PM
I have same problem.Won't load on mobile or computer. Says "pop up blocked." How do I rectify? Thanks
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04-04-2024 06:27 PM
Discovered - Go toSafari "Preferences' to Web then Pop ups and unblock.
