Can not activate discovery

[Nickgreg74]

I’ve tried to activate Discovery + on tv but will not load page just keeps going back to original activate page, can anyone advise on doing this 

[ummluke]

I've tried on different browser and on the phone and its still the same  can't activate. I've linked my accounts done anything that is suggested. Sit down to watch  tv after 8 when can't even contact EE . You are clearly aware of all the issues people are having its a shame more hasn't been done to rectify the problem.

[Weerab2024]

Give them a call today during their active hours if you can 

[DarrenDev]

@ummluke the reason you can't activate discovery+ is you've already activated it - on June 17th, when you were still with BT.

You're still on the Entertainment package, as you were with BT, so no need to activate it again.

[abaziarocco]

This problem with discovery is with everyone, i have the same problem, i don't understand why have to be so complicated ! I am pay for what !!!

[DarrenDev]

What exactly is your problem @abaziarocco ?  Not everyone has the same issue.  Your account is ready, waiting to be activated - what happens when you visit https://ee.co.uk/login and log in with your EE ID?  You should see an option to activate discovery+.

[abaziarocco]

Hi, I don't see any activation fpr disvovery, just link to link to link , I go just in loop.

I dont understand why netflix, now, ect are so easy to activate and discovery create all this problems ?

[DarrenDev]

Ironically it's normally Netflix and Now TV that people complain about most - discovery+ is normally the easier one.  Each company has their own way of signing up to their products, and we have to link to them in the way they want.

I don't have an account that I can confirm the exact steps with, however there should be an option to manage your broadband product, and from there an option to activate discovery+?

[Amez91]

I have had discovery + with bt previously. 
I now try to activate it on my new EE contract as its discovery + premium now I would like to make sure it activates with the premium.

same error if I try on every browser, data or WiFi. 

is there a way to fix this with out having to waste hours on the phone? 
thanks, 

Amy 

[Michael_D]

Hi @Amez91 

Welcome to the community.

Have you tried to activate the discovery+ Premium in the EE app?

If you login and go to Manage, then TV and Sport, you should have the option to activate discovery+, which would direct you to sign in with the same details you used previously and will link to the Premium subscription.

Let me know how you get on.

Michael