Can not activate discovery

[Nickgreg74]

I’ve tried to activate Discovery + on tv but will not load page just keeps going back to original activate page, can anyone advise on doing this 

[Limebasil]

Did you manage to activate it? 

[liztunks]

same issue!!

[Christopher_G]

Hi @liztunks 

What kind of phone are you using? How far do you get with the activation?

Chris

[liztunks]

Hi Christoper

I'm using a Google Pixel 6 but I was also trying yesterday on the laptop. I've tried again today and began with the app on the tv, scanning the QR code with my phone, which took me to the TNT Sports and Discovery+ page, scrolled down to 'you may already be eligle if you are an EE customer coming from BT,' so clicked there on activate Discovery+ and it took me to the EE home page yet again, saying I can get TNT Sports for £20 a month!

I can watch it and record TNT Sports on the TV, but I need to access it on my phone sometimes, ir if I'm elswhere, watch it on the app on another TV and this is what I am paying for already, just unable to access it. So frustrating.

Liz

[Christopher_G]

OK, thanks @liztunks 

If you speak with our Mobile Care team, they'll be able to check your account and make sure everything is set up correctly from our side. From there, they'll be able to help you get logged in on your phone.

Chris

[Katie2604]

I’m having the same issue 

[Daniel-S]

Hi @Katie2604,

I'm sorry to see that you can't activate it.

Can you follow the link that @Christopher_G gave in his previous post?

Thank you

Daniel-S

[Hazza60]

I am having the same issue. I’ve tried to activate Discovery + but it just keeps going back to the activation link and won’t take me to Duscovery + to complete the activation 

[Christopher_G]

Hi @Hazza60 

Are you adding it as an inclusive extra on your mobile account? Have you tried on both WiFi and mobile data?

Chris

[Hazza60]

We were sent a reminder that Discovery+ had not been activated by us. Try as we may we can’t get the activation link to work!!!! Can anyone help?