The EE Community

Unable to receive 2-factor authentication SMS texts

This seems to have started just in the last couple of days - I am not receiving some SMS messages, in particular the 2-factor verification codes from my bank and credit card company.  However, some other numbers have been able to send me texts.This i...

Website complaint

I switch from BT to EE broadband in the New Year. Despite several telephone calls and a visit to the local shop, EE are unable to link my mobile and broadband accounts.Recently tried to upgrade my SIM only plan on the website. Surprisingly won't let ...

Whats going on?

Whats going on? When will i get my internet back on 5g hub?

WiFi Enhancer

Hello I got hooked up with EE broadband yesterday & i also payed for  the WiFi enhancer and I get to stage 3 where it attempts to lower the ping  and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my cons...

package issue

Hi I purchased 20£ package which says 50 GB for month .But it's finish in half month barely 15 days  although I use only tiktok and WhatsApp .. What could be the reason ??

Phone issue

iPhone 16, set up new phone and Apple ID won’t transfer or phone number

Account now locked after transferring over to phone. Can't access phone number or Apple ID without two factor authentication but old phone now erased and nothing I can do. Any suggestions?

EE thinks I'm roaming in Ireland and Jersey when I am not.

I live in West Wales.  I regularly get a text..."Hi from EE, welcome to Ireland" when I am still at home.This doesn't worry me too much as I  believe that there is no extra cost involved if using my UK plan. But I don't know if this would apply to al...