Lip sync and ITV

[TheHevo]

I'm one week in with EE and their Pro box. Two main issues so far:

1) Lip sync is all over the place. I've never had this before (with Sky) and I don't have it if I switch over to stream whatever I'm watching directly from my LG TV. It can't be fixed using either the Pro Box or my Yamaha receiver as the video is ahead of the audio, so delaying it makes it worse. 

2) ITV - and only ITV - has frequent digital blocking and sound dropouts. 

Any help or advice would be appreciated.

Thanks

[Peter_W]

Good morning @TheHevo, welcome to the EE Community!

I just want to check a few details so we can be sure on what exactly is going on with your EE TV service. 

How is it that you have your box connected, is this via WiFi or ethernet, and am I correct in thinking you're using IP mode rather than an aerial?

Also is it all channels affected by the lip sync issue?

Peter