01-03-2025 05:35 PM
Moved from sky Q to EE pro box and had a couple of issues.
1st I have to use the tv remote not the ee remote to change the volume on my jvc soundbar. Tv is also jvc. It is set to surround if i set it to stereo I get no sound at all.
2nd I have noticed that the sound is out of sync on itv and itv x other channels are fine just this one.
3rd watching prime all seems to be ok until adverts come on, after the adverts the screen is blank but I still receive audio. Backing out and reloading the programs clear it but surely this isn’t right.
Solved! See the answer below or view the solution in context.
02-03-2025 01:31 PM
Hey there @MutleySlp.
Welcome to the EE Community 😊
Since you first noticed these issues, have you had a chance to try a light reset on your box?
There are a few more troubleshooting steps you can check out here too:
Fix a Problem with EE TV | TV and Sport Help | EE
Peter
02-03-2025 01:31 PM
Hey there @MutleySlp.
Welcome to the EE Community 😊
Since you first noticed these issues, have you had a chance to try a light reset on your box?
There are a few more troubleshooting steps you can check out here too:
Fix a Problem with EE TV | TV and Sport Help | EE
Peter