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ITVX out of sync

MutleySlp
Visitor

Moved from sky Q to EE pro box and had a couple of issues.

1st I have to use the tv remote not the ee remote to change the volume on my jvc soundbar. Tv is also jvc. It is set to surround if i set it to stereo I get no sound at all.

2nd I have noticed that the sound is out of sync on itv and itv x other channels are fine just this one.

3rd watching prime all seems to be ok until adverts come on, after the adverts the screen is blank but I still receive audio. Backing out and reloading the programs clear it but surely this isn’t right.

 

1 SOLUTION

Accepted Solutions
Peter_W
EE Community Support Team

Hey there @MutleySlp.

Welcome to the EE Community 😊

Since you first noticed these issues, have you had a chance to try a light reset on your box?

There are a few more troubleshooting steps you can check out here too:

Fix a Problem with EE TV | TV and Sport Help | EE

Peter

View solution in original post

1 REPLY 1
Peter_W
EE Community Support Team

Hey there @MutleySlp.

Welcome to the EE Community 😊

Since you first noticed these issues, have you had a chance to try a light reset on your box?

There are a few more troubleshooting steps you can check out here too:

Fix a Problem with EE TV | TV and Sport Help | EE

Peter