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Just had fibre installed, the tv box pro will not connect to the Wi-Fi wirelessl

Countvlad
Visitor

‎24-04-2026 07:59 PM

 
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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-04-2026 08:02 PM

Can you see the router's WiFi network SSID from the TV? Are you supplying the correct pwd to it?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Ali_A
EE Community Support Team

‎25-04-2026 01:01 PM

Hi @Countvlad 

You can use Wi-Fi as an alternative to an ethernet cable when establishing an internet connection. It is, though, recommended to use an ethernet cable for a more stable connection and therefore better quality.

Have you followed the steps on our Connecting Wi-Fi to TV Box Pro page? 

If you haven't done so already, it's worth first switching both the TV Pro and the Router off for a few minutes.

Ali 

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