Juddering on streaming channels and live channels through EE TV Box Pro

[How4]

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi on the Samsung Smart TV there is no issue so thinking it's tV box issue but I am on my third in a month.. When I checked the output using the Box Pro wired connection into the router the speed is 92 Mbps. Laptop via Wi-Fi is 250 Mbps & iPhone 450 Mbps.

I am told by EE techs that this is not uncommon yet they have not fixed it yet. Has anyone fixed this issue please?

[How4]

Hi Darren,

The Discovery+ is fine through the Pro Box - the rest of the streaming channels have issues depending on the series or film to varying degrees. Main TV channels are mainly OK with the odd issue. There is no problem on anything through the internet etc when the Pro box is turned off. 

I'm on the phone at the moment as the Mini disc Wi Fi plus units keep dropping out. (Just an hour so far.) I'll send the videos as soon as I have finished. Apologies for the delay.

[How4]

Hi Darren, videos emailed Thanks again