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Resolved! EE Perk Re-registration
Hey, I have an issue where I have left the armed forces and don't have access to my email registered to the EE perk account. A recent search on this website showed that veterans are still eligible for EE perks, however I'm unable to login to verify e...
Disgraceful service.
I have made the switch from the old broadband to the new, requiring BT to come and install a new line. That part went ok. What did not go ok was someone not cancelling the old line resulting in nearly £70 aonth being taken out of my account for sever...
My EE mobile app stopped working
Hi . My EE app doesn't work . It stopped working 4 days ago and every time when I'm trying to log in it says there seems to be a problem ....try again. So I tried to log in on website but there is only partially open and if I want to open all my acco...
Resolved! Device Unlocking Code not working
Hello,I am currently trying to unlock a Samsung Galaxy J3 (2016) from EE. I have entered the IMEI into the online tool, but the code it has provided is being stated as invalid when entered into the phone. Does anyone have any tips on how I can get th...
Resolved! Switch 2 preorder says out of stock
I've pre ordered the Switch 2 but it says it's out of stock where it's meant to say the delivery date. I'm guessing what this means is that you don't have it because it doesn't come out until June, but I'm still not entirely sure why. Is anyone else ...
Debit card
Why isnt the Samsung 25 not allowing me to add debit card to my wallet. I have tried everything...
Complain
Dear EE Customer Service, I hope this message finds you well. I am writing to formally raise a complaint regarding the continued deterioration of my mobile internet service. I have been a loyal EE customer for the past two years, and during the first...
Order number missing
Hi,I'm swapping from Sky to EE for broadband and TV, but I have yet to receive anything from EE with an order number on it that I can use to track.The only thing I have received is an SMS from Openreach, saying that they are coming next week to insta...
Resolved! Application error: a client-side exception has occurred
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine d...
Latest from our Blog
Rewards and the EE app
We want to thank you for choosing EE. So say hello to EE Rewards, only available in the EE app. Weekly discounts, money off your mobile bill, and great discounts on the brands you love. You'll get: W...
We drop the tech, you catch the deal
Once a month, for one day only - one huge saving on the hottest tech. Want amazing deals on the hottest tech? You'll need to stay ready, and act fast. Once a month, for one day only, the EE Tech Store...
Manage their time online with EE WiFi Controls
Taking control of the tech and connectivity in your home can help you get the very best from your WiFi. Our WiFi Controls makes it a doddle to get everything set up, just the way you want it. You’ll f...
Use WiFi Enhancer to get the best from your connection
Activate Work Mode or Game Mode within WiFi Enhancer to prioritise online traffic to those activities and get the best from your connection. Sometimes, you need your WiFi to help you get more done, or...
