ITX errror message

[Boggsey]

Is the ITVX app supposed to work on BT/EE TV? For any programme I try to watch, the ads play fine (of course!) but then there's an error message just as the programme is about to start. It says to power-off the box for 30 seconds, etc, which I have done, and I've even had a replaacement box sent to me (old one was BT, new one is EE - made no difference).

I've read somewhere that the problem may be the YouView platform itself but I can't find anything concrete, and the customer services help team didn't mention anything about it. I can't be the only one having this problem...?

[DarrenDev]

Unfortunately there was an outage for a number of apps on the TV Box Pro and TV Box Mini yesterday (as well as a number of other TV platforms around the world). This was caused by a Microsoft service outage affecting the content protection used just on our newer TV boxes.

[Boggsey]

Problem solved... went into Settings of the BT box, then Picture & Sound then HDMI Display, changed it from 'UPF' to 1080p. I hadn't set it to UPF myself so it looks like this is the default setting.

[david-musician]

Hi Neil-O

Thank you for your reply to someone else's question.  I received a new EE box just yesterday when I changed over from BT.

I'll try to go through your procedure in Settings later today.  But what I encountered last night was this: ITVX let me go into the app, let me reset my password, listed the programme I wanted to watch in the Player.  But it was only when I actually clicked to play that episode that there an error message came up which added me to "try later".  I tried twice after a few seconds but the same thing came up.

Nevertheless, I shall try updating players and apps.

David Dreebin 

[Leanne_T]

Hi @david-musician 

Please let us know how you get on after trying this advice. 

Speak soon 🙂

Leanne.

[PhilipStanfield]

Me too

[Leanne_T]

Morning @PhilipStanfield 

Thanks for coming to the community 🙂

Do you get an error message when loading ITVX? 

Can you access all other apps? 

Leanne.

[Cosmoscat]

I had my EE TV BOX PRO set to UHD 50fps 10bit

No playback apps(except BBC iplayer) would stream the program, only the adverts.

All OK now.

Thanks Boggsey

[robh661]

I've just loaded up the ITVX app from my EE box home screen, navigated to the rebooted version of Battlestar Galactica and using the free service with the ads, and it's playing perfectly.