ITX errror message

[Boggsey]

Is the ITVX app supposed to work on BT/EE TV? For any programme I try to watch, the ads play fine (of course!) but then there's an error message just as the programme is about to start. It says to power-off the box for 30 seconds, etc, which I have done, and I've even had a replaacement box sent to me (old one was BT, new one is EE - made no difference).

I've read somewhere that the problem may be the YouView platform itself but I can't find anything concrete, and the customer services help team didn't mention anything about it. I can't be the only one having this problem...?

[Neil-O]

Hi, @Boggsey Which model of EE TV box do you have? 

Have you checked to make sure that the apps are up to date? Settings > Software Information > Update players and apps

Thanks

Neil

[Boggsey]

Hi Neil. Yes, the software of the box itself and all apps are at the latest version. The box model is Sagemcom RTIW387.

[Gaulti]

I also have the same problem with ITV X and I have just set up the service up on a new box. I use my existing email and password which are different from that used with EE. Could that be a problem?

[Lorraine104]

We have the same problem did you resolve it

[Boggsey]

No, I'm afraid not. Reading some reviews online, it seems that the ITVX app is just rubbish (at least on set-top boxes).

[babfield1]

I've just started having exactly the same issue on BT youview box... can stream on mobile but not on tv box - so annoying!!

[Boggsey]

ITV told me the problem is with the box itself and BT said something like 'we're working with the manufacturer'... I'm not very hopeful, tbh.

[wgwright]

All working fine for me. Also my ITVX login details are different to those for my EE account so no issue with that 

[Boggsey]

Thanks wgwright. Is your box the Sagemcom RTIW387, running the latest software?