ITV HD regional channel not working.

[Mdix]

Hi all, 

Just changed over from BT to EE and our new TV boxes are all setup.

Our EE Mini TV box is working just fine with all the HD channels showing the right regions.

Our EE tv box pro is showing the SD channels all right but the ITV HD channel is showing granada news rather than ITV Tyne Tees news.

I've tried rescanning the channels multiple times with both the aerial in and out and connected and disconnected from the Internet, still always showing the wrong region on ITV HD. 

Any advice is appreciated! 

[DarrenDev]

When your TV Box Pro is in IP mode, it should always show the same TV region as the TV Box Mini.  For your postcode only one TV region is available, and that's the one you're shown.

When you connect your TV aerial, it uses the channels available via the signal you're receiving - I can see this is the mode your box is currently in.  If other TV regions were found in your aerial signal, there would be an option to select your region from the TV Channels menu found in settings.  If you don't see that option, it means you're receiving the only TV region that your aerial can provide.

[Mdix]

Hi Darren, 

My mini tv box is working fine and when I unplug my aerial from the pro box it doesn't show any tv channels only my subscribed channels. 

Any ideas? 

[DarrenDev]

After unplugging the TV aerial, you then need to factory reset the TV Box Pro.  This will switch it to Internet Mode, meaning you'll see all the same channels as the TV Box Mini.

Please note that in doing this, you'll lose any current recordings, plus you'll drop from being able to record 4 channels simultaneously to 2.  You'll also be prevented from fast forwarding through advertisements on ITV channels.

[Mdix]

Hi Darren, 

How can my TV when using an aerial have the correct itv region and also BBC HD all be correct? Surely this is a EE issue? 

[DarrenDev]

If you're using a TV aerial, then yes - the TV Box Pro should show the same region/channels as your TV.

If you check in the 800-900 channel numbers, you may also find other regional variations of channels too, although for your address only one TV region is listed as likely.

The key point though is that when in aerial mode, the box will show the channels it receives via that aerial.  There's nothing we could do to change this.