How to get an additional TV Box with EE?

[Stezwardo]

Hi, can anyone advise on how I can order an additional TV box - I joined EE recently and have two boxes but need a third for a bedroom.

I have tried calling several times now but cannot access a human voice. No chatbot can help. And I cannot see an area on the website or App to make an additional order. Is it always this hard to spend more money with EE?

Thanks

[Chris_B]

@Stezwardo  Stop selecting option 1 when you call customer support and listen to the other options given. 

[DarrenW-Tech]

Hey @Stezwardo, you can currently have 2 additional boxes so 3 in total.

It will cost you an additional £5 and should be able to order if you give us a call or chat with us. I'm sorry you've had some problems getting in touch with us. I'd encourage you to give it another go! If you're absolutely stuck, you can private message me and I'd be happy to help but you'll need a forum moderator to grant you access to message me privately.

[Stezwardo]

Hi Darren, can you supply the correct link for me to complete this order online, please? 

with thanks

[Michael_D · Accepted solution]

Hi @Stezwardo 

You'd not have the option to order one online when your account is already up and running, but if you give our team a call, they can help to order one for you.

Michael