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Resolved! Unable to change billing address
Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message to update my address in my account. however there is no such edit billing address in ...
No confirmation email
I’ve ordered a sim monthly card and when getting to the confirmation page it timed out but i got the email to say it was successful however haven’t received a confirmation email. It also states my new phone number will be on there so I need it to sta...
No confirmation email
I've pre-ordered the Switch 2 and have an order number, but never received a confirmation email. Is this normal?
EE Broadband APP WifI Controls not working
I have recently signed up to EE Broadband. My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website. An error message appears and states it is a problem with EE. I ...
Mobile number
I recently joined EE and carried my old number over. At first it didn’t have my old number so I contacted EE and they changed it over but my IMessage is still showing the number they gave me not the number I carried over, How do I resolve this?
New FTTP installation woes
Good morning all,So I recently organised a switch from Virgin to EE. Openreach engineer came Tuesday (8th) to install my line but couldn’t complete the installation because the duct feeding my house was blocked. So I called EE and asked what would ha...
Leaving
Hi. I want to cancel EE contract. I moved to SKY. 3 days ago and it’s amazing … I can actually hear people on the phone! please can I cancel my DIRECT DEBIT from now ***** ******** *********** ************@*******.**.** [Mod edit: Please do not ...
Draytek Modem
HI - currently don't use my EE Router in the property as I have a Unifi setup, and currently am using a BT Openreach modem for the VDSL service - I'm looking to upgrade this modem to a Draytek V166 or V167, both of which are available on the EE shop,...
Total loss of broadband service but no compensation unless > 30 days
I've been facing a total loss of my broadband service since 31st March (Monday) and it's 11th April (Friday) today. I've called up the CS at least 10 times now and they've had both an Open reach engineer and an EE engineer come down to my flat to tro...
