Error messages in the app

[Terryraymond]

Hi, I have two account numbers I think from when I tried to join a specialised plan but was shut down in the attempt. When I try to change my tv or anything else on EE app it says “

We're working on fixing this page. In the meantime, find help at

What happened?
Sorry, we were unable to complete your request right now. Please try again later.”

also I feel my plan is too expensive just shy of 100 for tv and internet under the fibre 67 plan.

[Katie_B]

Hi @Terryraymond. 

Thanks so much for coming here. 

If you have attempted to make an account prior it could be that our customer care team would need to delete this so you can successfully link your account. 

Please give us a call so this can be looked into. 

The team will also be able to look into your monthly costs and provide you with all of your options. 

Katie

[Terryraymond]

Thanks Katie,

The live chat is no more ?

Sent from my iPhone

[Katie_B]

Hello @Terryraymond. 

Live Chat can now only be found in the EE app under Help. 

Katie

[Terryraymond]

mine only has the 'call us' option in the app 😕

[Katie_B]

Hi @Terryraymond. 

Thanks for checking. 

Do you have mobile with EE?

Katie

[Terryraymond]

no but i do plan to join EE when my contract runs out

[Katie_B]

There is currently no Live Chat for Home Broadband this will be why this option is not showing available @Terryraymond. 

Please give us a call so our customer care team can help further. 

Katie

[Terryraymond]

thanks.

do you know how i may add xbox games pass ultimate as i keep getting an error when i try to 'add to basket'

[Katie_B]

Hi @Terryraymond. 

Do you get the same error as the screenshot you provided in your original post?

Speak soon, 

Katie