Error messages in the app

[Terryraymond]

Hi, I have two account numbers I think from when I tried to join a specialised plan but was shut down in the attempt. When I try to change my tv or anything else on EE app it says “

We're working on fixing this page. In the meantime, find help at

What happened?
Sorry, we were unable to complete your request right now. Please try again later.”

also I feel my plan is too expensive just shy of 100 for tv and internet under the fibre 67 plan.

[Terryraymond]

Yes that's right [image/png]

[Terryraymond]

[Katie_B · Accepted solution]

Thanks for confirming @Terryraymond. 

I'm not sure what could be causing this. 

As your seeing this error when trying to make changes in the app as well as purchasing the Game Pass it would really be best to give us a call. 

Our technical care team can ensure your account is set correctly and raise a ticket for further investigation if needs be. 

Katie