Error code IPC6023

[dan06567]

I received the EE box pro on Tuesday 30th April and activation began on 1st April. I'm using Internet mode to watch HD channels. But it give  me error Error code IPC6023 for every channel. Can someone will help me?

[lyndsey0407]

I am having same issue. Not been great since i switched to EE TV. I have 2 boxes and neither are showing live TV channels. All i get is an error code on every channel IPC6023

Ive reset my router which is also EE 

I’ve unplugged the Tv boxes 

i’ve reset the Tv box and retuned all the channels. I reconnected the wireless settings and still nothing !!

Ive tried phoning them to be told i could be on hold an hour 🤷🏻‍♀️🤷🏻‍♀️ I don’t have time for that 

What's point in paying for a service you don’t actually receive ! 

[Christopher_G]

Hi @lyndsey0407 

I'm sorry to hear that you're having this issue with your BT Sport. It sounds like you've tried all of the troubleshooting steps that we'd usually recommend already.

The next step would be to speak with our technical support team so that they can check everything from our end for you.

Please keep us updated with what happens.

Chris

[MikeB65]

Hi. This happened to me again recently after the broadband dropped out. That had to be fixed by openreach. Tech support cannot fix  IPC 6023 fault however willing they sound. Some of them have never heard of it and will try and get you to perform various procedures. You must insist on your issue being handed over the tech management (known as TMC). I have wasted hours on the phone with tech support and been through every fault finding process but it never worked. These included running an ethernet cable from box to hub and waiting for power line adaptors to be sent. 3 weeks I waited for it to be fixed the first time. It was fixed last week after 7 days. The problem with TMC is you can't speak to them and there are not enough staff in the unit, hence the wait. I was told there was an 11 day turn around last time. This was changed to seven when I queried it. It was fixed in 7 days. Don't forget you are also entitled to compensation for the time you are without your services. I have little faith in EE. They have known about this fault for long enough yet it still exists. Good luck

[DarrenDev]

@MikeB65 IPC6023 isn't the fault - it's the error code you see when the TV Box doesn't receive the video signal.  It has many different causes, some of which are in the home (wiring, powerline adapters, hub selection/configuration, etc), and some are outside the home.  There's no one-size-fits-all solution to it, and the fault needs to go through a series of diagnostics steps to identify where it is. 

Sometimes the fault is easy to fix - a tweak to a configuration somewhere, and the service is up and running in an hour.  Others take longer - I've got one that is still being investigated a month later, as every single network component and software configuration is still being checked.

But yes - TMC are the best people to help with this.  They are unfortunately very busy, as they're the experts on all faults related to TV and Broadband.

[MikeB65]

Thank you for your reply. If only a tweak fixed it for me rather than spending hours on the phone talking to different people asking me to do the same thing. As for TMC being busy, it's because they are understaffed, not because they are experts. I have been told more than once that they are a very small team. I would expect a huge, profitable company like EE to invest some of that money in ensuring that their customers don't go without services, that they pay for, for weeks. 

[Dannyjmcginn]

Have to say losing all patience with ee, wow WiFi7 big upsell and have to say it's unreal, big but signed up on the 10th of Dec and still have no tv ipc6023 errors. Funny the nowtv app and discovery plus app works spot on, but the pro tv box and extra box shows this error on all subscription channels, I've been passed from pillar too post, get nowhere even got a text to say it was fixed 🤣 now I'm giving them until the 10th of Jan to sort this out, I've been nice but I know they are in breach of contract not being fit to provide the service of which I signed up and with that said they have 31days to fix a fault I do believe this is a bit of a joke too. I look forward to anyone getting in touch now as I feel the next call is going to be just cancel the lot 

[Dannyjmcginn]

Love how these all have a solution but no real solution for me 

[Kimmee]

I have had an IPC6023 issue for months, when I asked for a refund because I have not yet had TV, I was told refunds are not issued but I was given a refund of £40 s a gesture of good will. So one of you has incorrect information. I'm really annoyed with moving to EE, as I had a long term problem with my mobile, leaving me unable to spend the long phonecalls required to sort out the TV. It's like EE will take your money but it doesn't matter if you've got the services you expected, do we even have any consumer rights? 

[Midnight_Voice]

@Kimmee 

Is your issue that the error message comes up straight away, or do you get a minute or two of streaming before the error kicks in?

[Marc1991]

Like someone else said. IPC6023 is complex and can be a number of many things.  I use to be a tech for bt a while back but never used their tv due to this as they had similar issues. 

recently I decided to move from sky over to EEtv and I was hit with the IPC6023 code. But only when I added multi room. Apps would work perfect but tv guide channels had zero chance after 3 minutes. Spoke with TMC knowing the issue I requested to talk to them straight away. Next day got a call back. 

how to fix: Tmc needs to restart the router from their end (doesn’t work if you do it from home). This allows the multi room to activate properly. You then need to unfortunately hardwire all 3 boxes otherwise your going to have issues with signal or once again the error code, especially if your living in an older house with the thicker walls like I do. Luckily being a ex tech I have no issues wiring in all my boxes and hiding the wires. But if you use the wrong cat wire you’re going to have issues again the only wire that works fine is the cat6 Ethernet wire. DO NOT use anything in between this connection like a filer box or a TPlink, this will once again hit you with the IPC6023 code. ALL BOXES NEED TO BE HARD WIRED DIRECTLY FROM ROUTER TO YOUR EETV PRO/minis. The issue I found with EE boosters they slow down your speed. They might work for you. But definitely not for me so WiFi to the boxes are out of the question. EVEN IF YOU DONT HAVE MULTIROOM, HARDWIRE YOUR PROBOX USING A CAT6 WIRE ONLY. But this above has worked for me and several family members and friends who have had the issue after me. Best of luck and hopefully I have solved your issues.