Error code IPC6023

[dan06567]

I received the EE box pro on Tuesday 30th April and activation began on 1st April. I'm using Internet mode to watch HD channels. But it give  me error Error code IPC6023 for every channel. Can someone will help me?

[humeka]

That may bypass the problem , but not using WIFI isn't the solution.

I didn't have this problem until I changed from BT to EE and the router changed... EE TV is connecting using 5 GHz so the signal must be strong enough otherwise it should revert to 2.4 GHz

It's really annoying happens once or twice a week now .. on NOW Sports (440 Channels) and on the NOW App plus others

Because of the way BT/EE TV uses Multicast protocols I can't use my EERO WIFI mesh

[humeka]

Update on my IPC6023 Errors which happens 2 or 3 times a week and I can recover by switching channels , restarting TV Box or restarting APPs .

Customer Support wanted me to reboot my router (they'd already reboot the YOUVIEW box remotely)  .... Their answer is ALWAYS turn things on and OFF .... that's no way to diagnose a fault !!!! It just will happen again because there's an inherent issue. So they are passing it on to TMC (who I discover are a "virtual" office of supposed experts sat at Customer Service Sites !!).

I get a call back a day later ... TMC will not deal with it because I refuse to do their power off/on solutions .They seem incapable of gathering diagnostic information , running traces or taking memory dumps... very unprofessional . How on earth an intermittent problem will be solved with their switch off/on approach is unbelievable.

Meanwhile I'll take the TV box off the WIFI connection and hardwire it through an Ethernet connection and I'll bypass the problem ...NOT FIX IT