EETV UHD

[Leeham95]

When I went to store to take a contract out with eetv they said I would get uhd channels. I’ve since learned that I don’t get uhd channels. There’s literally no uhd channels under the ‘hd&uhd’ category. I was expecting sky sports uhd channels. 

can you tell me why I’m not getting the uhd channels? 

[Colesey]

The only UHD channels currently available on EE TV are TNT Sports Ultimate and TNT Sports Ultimate HDR.

The UHD Sky Sports channels are coming, it’s just nobody knows when…

[Leeham95]

It’s just they told me that I would already be getting them when I took the contract out. They even confirmed it on live chat. So as you can imagine I’m abit annoyed by it as what they promised I ain’t getting. 

 

[Katie_B]

Hello @Leeham95. 

Welcome to the community. 

The information you have been provided above is correct. 

If you have a Full Works 4K TV package, then you'll be able to access TNT Sports Ultimate HDR.

At present, it is not yet available for Sky Sports. 

If you wish to discuss this further I'd recommend giving us a call. 

Katie 🙂

[Midnight_Voice]

@Katie_B 

I’m having a problem with ‘correct’ here 😢

[DarrenW-Tech]

@Leeham95 
The information in live chat was not correct unfortunately, Sky Sports 4K/UHD is not available via EE TV just yet, but will be coming soon.

Having said that, even when is is available, it won't be available at the price you're paying of £20 per month, Sport 4K doesn't include Sky Sports so you'd need to upgrade when the time comes.

Given you have sufficient evidence, we wouldn't stop you cancelling with no charges, you're entitled to it, we're really sorry to have supplied you incorrect information but I do hope you stick around!

[Leeham95]

So which is it. Someone from ee on this thread is saying the information is incorrect lol. I mean obviously I’m with you Darren cos obviously I’m not receiving it. But they even told me in store that I would be getting uhd! 

[Leeham95]

It’s obviously not correct then is it if I’m not receiving it for sky sports when ee said I would??

[DarrenW-Tech · Accepted solution]

Sadly you were misinformed 😣

Few things:

1. Sky Sports is not part of the Sports 4K package, but is part of the Big Sports or Full Works package

2. Sky Sports UHD is not available via EE TV yet but is coming soon

3. TNT Sports HDR is available in your current package, not just Full Works which was mentioned above, so that is something you should already have access to.

You have the right information now, like I say I hope you stick around but I appreciate we haven't started very well and you're entitled to leave without penalty of course.