EE TV streaming issues Asus Router

[ChrisW45]

I recently signed up to EE TV "full works " and have had nothing but problems using the Pro box and mini box in another room . The HD sky sports and tnt HD channels are intermittent and when I try using the uhd tnt channel it causes the whole network in my home to shut down . I am using an Asus router and have multi cast and "IGMP Snooping enabled . When I use the now TV app and discovery plus apps I experience no streaming issues but I only suffer these issues when I use EE TV . My service is full fibre 500mb so can any one  explain why this is happening and how to fix it please 

[Midnight_Voice]

@Timbo45 

I would not hold my breath for that 😢

[Timbo45]

@ChrisW45 

There's nothing wrong with using switches BUT they must support IGMP Snooping otherwise you get flooding.

Netgear ones have been a problem in the past but I've found TP-Link ones OK. Something like the TL-SG105 range work perfectly in this situation.

[Timbo45]

@ChrisW45 

When I said about Asus routers perhaps having an issue with Multicast & IGMP Snooping it could well have been that an incompatible switch was in use in those users networks and that was the real issue.

[ChrisW45]

So basically it wouldn't have mattered what router I was using , it was down to the fact I use ethernet switches that couldn't handle the multicast traffic . Perhaps EE need to have this in writing on their website page regarding their pro and mini boxes to avoid this occuring to others . Had this be made aware to me I could have avoided all this carry just to watch TV. It just seems they want to push product rather than inform people than it could cause issues if you use switches 

[Midnight_Voice]

@ChrisW45 

The product you might have thought that EETV wanted to push was the router, something they don’t charge for.

You may have switches without IGMP snooping, and I might have trouble even with the EETV router if I were to put one of my old switches back into network; but EETV are pretty clear about what they want you to use - kit from them. Not for the revenue, but to avoid losing customers like you (and me!) who might want to go it alone with alternate kit, but who then run into issues they can’t resolve.

But you don’t need a managed switch to get IGMP snooping; the modest £21.99 TP-Link TL-SG105E that Curry’s sell provides IGMP Snooping, and no doubt other similarly priced ones will do the same. So it’s not necessarily a big investment to replace old switches with IGMP compliant ones. And none of the revenue goes to EETV 😛

[Timbo45]

@ChrisW45 

In reply to your previous post the answer is essentially YES.

As for EE giving advice of other equipment users might reasonably use then in an ideal world it would be great but no ISP can predict what other equipment might be in use but support staff should be informed enough to provide guidance to help users with issues.

Do Sky give advice to users of Sky Q and their mini boxes to avoid setting their home 5Ghz wifi bands to channel 36 that the Q boxes use? I'm pretty sure the answer to that is NO.

As for TP-Link units any of the SG105 range will work just fine , just go for the cheapest as there's no need for a managed unit like the SG105E.

[ChrisW45]

So I went in ordered some ethernet switches that support IGMP snooping sg608e to be exact . I requested the return of the "pro box " and it to be replaced with the apple box (perhaps to hasty ) if these switches work do think it be ok to keep the "pro box" as it records and return the apple box unused or does create more problems for me 😟 Do I need to ring 150 and explain myself . 

[Midnight_Voice]

@ChrisW45 

If the switches work, then it depends on the Asus being configured correctly, so I would set them up and try things with the Pro Box again, watching something live from the EPG channel 300 up, depending on what you have a subscription to.

If it still floods, then let the swap proceed.

If all is OK, ring 150 and explain. Worst that happens is you still get a return bag for the Box Pro, into which you can pop the Apple box with a further explanatory note.

(You could test all this even before the new switches arrive, if it’s feasible for you to take the existing ones offline for a bit while you try it).