EE TV MINI box always pixelating

[PeteL4]

TV mini box in the bedroom pixelating all the time. The box is hard wired and no other issues with router. It’s an LG tv. Any thoughts?

[zulu17]

@PeteL4   Is the pixelation occurring when watching both Live TV channels. ( from the EPG) and on demand players  ?

[PeteL4]

Yes, it pixelates on all channels eg BBC1, SKY Sports and TNT sports etc.
As mentioned the box is hard wired but is the same if I switch to wi fi. All very frustrating; it is unwatchable-waste of time having the box!

[Ali_A]

Hi @PeteL4 

Are you able to test the speed you're getting to your TV mini box while connected wired? 

Launch the Netflix app on the TV Box and select the "Get Help" option.  From there, you'll find a speed test - what speed does that show the box is receiving?

Ali

 

[PeteL4]

Hi Ali

speed is 60.20 Mbps.

This is an ok speed isn’t it?

[Ali_A]

Thanks @PeteL4 

Is anyone else watching TV on the main box at the same time, or is this happening continuously? 

Ali

[PeteL4]

Hi Ali

no one else is watching tv on the main box at the same time. The pixelating happens intermittently , but regularly on the mini box irrespective of which station I am watching 

[Timbo45]

@PeteL4 

Using a different HDMI port on the TV and/or a different HDMI cable might be worth trying.

[johnbhoy1979]

Hi

Having the same problem. Very frustrating.  Getting 116mb through speed test. Still get pixalation.  

Any other ideas?

[Ali_A]

Hi @johnbhoy1979 

If you continue to see this, I'd recommend giving us a call and speaking with our tech team who can complete a full diagnostics. 
 

Please keep us posted here on the community following your call.

Ali