EE TV remote can’t select input sources

[jimasee22]

Just got a new Hisense TV and plugged in a new EE TV Box Pro for the first time. EE remote control paired with the TV perfectly and can control TV volume just fine. But when I try to select another input source, the source button on the EE remote opens up the Hisense home screen and input list, but EE remote doesn’t control the input list (directional buttons and OK button do nothing). I need to use the Hisense remote to select a source. When I return to the EE TV hdmi source, it seems the directions I’ve been pressing are just controlling the guide on the EE TV box. I’ve tried looking through various settings on both the EE box and the Hisense TV itself but can’t figure out if there’s a way to get EE Bluetooth remote to control the sources list or if I’m just doomed to using 2 remotes! Any ideas if I might be missing anything?

[Alip87]

I've managed to do this on the ps5 but my hisense tv doesnt seem to let me do this. I'll keep trying. And yes, although it isn't a huge issue having to use the TV remote just for input , it is nice when things just work isnt it 😅 I'm going to hope they eventually find a way to make it work. 

[Mardu48]

As a long suffering customer and user of various BT TV boxes I've  just taken delivery of an EE TV Box Pro and had the same issue. In my case the HDMI cable from the TV box was connected into my Arcam AVR850. I disconnected this cable from my AVR and replaced it with a cable straight from the EE box into my Panasonic TV. I then reset the remote and EE box. When the setup was finished I removed the HDMI cable between the EE box and TV and reconnected  the EE box back into the AVR.

BINGO!

Now works as it should.