EE TV mini box Nightmare 😔

[N_i_c_k]

After some advice please 🙏

My EE TV mini box has stopped working on standard channels (BBC, ITV, etc). Streaming works fine as I run the box off of Ethernet from EE router. I just get a blank screen. Swapped out the cables, did all the switching off and on and even got a new box, but still the issue exists 😭

Can I try anything else? 

Could it be an EE account linking issue? 

[DarrenDev]

Could you please turn the TV Box on for a few hours and leave it (it's currently showing as offline, so I assume powered off)?  The device runs self-diagnostics when in standby that help us identify faults.  Let me know when it's on, and I'll set myself a reminder to check a few hours later.