Viewing my bill

[help_me_please1]

I'm having an absolute nightmare trying to view my broadband bill

I cannot see it online - it says I need to download the app

I downloaded the app - it says I need to link the account

I tried to link the account, put in all the personal details - it says it doesn't recognise them

I have tried to call EE over and over and over - they NEVER answer the phone

Can anybody help me please

[JimM11 · Accepted solution]

@help_me_please1 App is not needed, you can do it online at your EE account, but you do need to have the service linked to your account ID.

ee.co.uk/help/contact-ee/account-billing/broadband-landline?_gl=1*1jww6kv*_ga*NTUwNjM1NDkxLjE3OTIxND...

or 

Set up your account | Profile Help | EE

Get your bill online 

1. log in to EE online
2. select Bills & Payments
3. select Download Bill
4. open the PDF file downloaded
5. your account number is at the top of the first page

[help_me_please1]

But nowhere on the website says "view my bill"

I have an online account, all my account details are there, I have an email saying view your bill which takes me to a page that doesn't have my bill.

I am tearing my hair out 😭

[help_me_please1]

yes but as I said in my post - it won't let me link my account

[JimM11]

@help_me_please1 Have you called EE CS to help you get it done then, contact details were sent, eventually after a few rings you should connect and then wait in the queue for an agent.

[help_me_please1]

I have tried calling several times - on hold for about 15 minutes each time. Worst one as 27 minutes and still no answer

They never ever ever answer

[help_me_please1]

Really really hoping someone at EE actually reads these messages but I don't believe they even exist

Not even a chatbot!

[JimM11]

@help_me_please1 There is NO CHAT for home broadband only mobile. The Forum is public and you are not chatting/posting to EE CS in anyway. They do answer but your time may just be way longer than that, so keep at it until then.

[help_me_please1]

Appreciate your help and suggestions

[FoxRadio]

@help_me_please1 

I had the same problem with linking my services on the website. It said the details I entered didn't match. I got it sorted by phoning them up. I think that's the only way.

Fortunately (for me), I was lucky & only had a few minutes wait time. After the CS guy asked me a few questions it was sorted.

Hope you don't have to wait too long on the phone next time.