Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband kit

Sue2500
Visitor

‎19-10-2026 01:13 AM

I’m stop my broadband since September do not understand why I received kit and mail to pay my bill 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-10-2026 02:52 AM

@Sue2500 : How did you stop your BB? Did you give 30 days notice of cancellation? That's how long it takes for it to cease & your final bill to be prepared.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Maestro
Maestro

‎19-10-2026 11:27 AM - edited ‎19-10-2026 11:29 AM

@Sue2500 You should have received EE E-mail all about the ending/leaving them, what is required to be done, payment info for billing etc etc, and if EE owes you a return eventually you will get that back, and best to pay bill if it was all in the pipeline just no way of stopping that runaway train so to speak.

0 Helpful