EE TV box driving us mad.

[BorJoicy]

We came from Virgin to EE recently and the EE TV box is awful by comparison to the Virgin one. 

It will not let us skip adverts (even on recordings).

When you pause it (to give us extra time on quiz shows) a message covers the very thing we want to see and lingers, making it pointless.

You can only pause any programme for a limited time.

It's hard to find anything we have recorded. It seems only the last 5 are shown.

It's slow, and clunky, it freezes, it turns itself off, it often displays a different channel to one selected. The sound goes out of sync with the picture regularly. Now it will only pause on certain channels.

Can EE supply us with a better box? Can we purchase a better box? The idea of being stuck with this one till the contract ends is upsetting.

Thanks

[zulu17]

Hi @BorJoicy 

OK a couple of things to try out: - whilst the home page shows some of your recent recordings 

.Your path to  all your recordings is dictated by the current EETV  home page and how EETV  display MYTV pages 

So your current route is

 go to Home Screen, then move one click left, then three clicks down to My TV then OK

(As the one click left from Home takes you to the second position  (Home) on the sidebar a further three  clicks down takes you to My TV and then you select it.)

When  Pausing  the timebar and some programme info may appear at the bottom when the pause button is pressed . If you press the back button at that point this should remove that overlay and leave the screen clear in a paused state until you decide to press play again.

Fastforwarding thru adverts is inhibited on some channels and their recordings (including ITV channels) when in iP mode due to the agreements in place for those streams to be provided,

[DarrenDev]

@zulu17 has covered most points, but just to confirm:

You cannot skip adverts when the TV Box is in Internet Mode, and you're watching ITV (STV/UTV). This is a contractual requirement, both for live TV, and for recordings.  This limitation doesn't apply when in aerial mode.

When pausing video, you can press back to hide the overlays.

You can pause video for up to 2 hours - during this time, it's holding a buffer of the video stream.  After that time it just starts playing again, as it cannot maintain more than 2 hours history.  If you want to pause that long, just record the programme instead.

The last few recordings are shown on the home screen, but all recordings are listed from the My TV screen.

The TV Box should never be slow - what specifically are you seeing as slow?  It should also never freeze - unless you're referring to the picture, which may temporarily freeze if it's struggling with signal. It'll turn itself off if you haven't used it, or pressed any buttons, for a few hours - it'll warn you before it's going to do this.

It should never show a different channel to the one you selected - more details needed please.  How are you selecting the channel? Using the numbers? TV Guide? Channel +/-?

Sound going out of sync - are you seeing this on channels? If so, which channels? Or in apps? If so, which apps?

Pausing on some channels is blocked for licensing reasons - some channels only have the content rights to stream, but pausing it counts as timeshifting for which they don't have rights.  This is down to the channel owners.

The TV Box Pro is the best (and only) recordable box provided by EE TV, however the issues you're describing are not typical and need further explanation/investigation.