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EE TV app has stopped linking to my BT box

Canol
Visitor

‎12-11-2025 10:15 PM

Since the latest EE TV app update, the app will not connect to my BT recordable TV box. I do not subscribe to any BT tv , but I was always able to select  freeview programs from the app and send the record request to the box remotely. Advice required.

0 Helpful
3 REPLIES 3
DarrenDev
EE Product Expert

‎13-11-2025 06:09 AM

Sorry about that @Canol - there was an issue when upgrading from the previous app version. This has been fixed in app version 7.1.3 which is in the Google and Amazon app stores as of yesterday, and will be in the Apple App store later today.

0 Helpful
Timbo45
Expert Contributor
Expert Contributor

‎13-11-2025 09:30 AM

I didn't have a problem with the 7.1.1 version on iOS and 7.1.2 is now available.

I don't like the use of the * symbol on the guide to show that a recording is scheduled rather than the previous symbol as it's very hard to see , especially for us older users.

0 Helpful
DarrenDev
EE Product Expert
In response to Timbo45

‎13-11-2025 09:50 AM

The 7.1.1 version did also have the same issue. Version 7.1.3 is in the App Store now though.

The new app uses an R in a dotted circle to show a recording as pending, however I can see why this may look like an asterisk on a small screen - I've fed this back to the designer.