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EE TV Box

L1GHTBU1LB
Explorer

Has any body had trouble with ee box using  itvx  keeps stopping through programme please .

4 REPLIES 4
Peter_W
EE Community Support Team

Good morning @L1GHTBU1LB, welcome back to the Community!

Which EE TV Box are you using here, and is it just ITV X that seems to be affected here?
Also how is it you're connecting here, is it via WiFi or Ethernet?
Peter

CBoasty
Contributor
Contributor

We have the same issue across all channels… here’s an example 

IMG_6968.jpeg

Chris_B
EE Community Star
EE Community Star

@CBoasty  your say all channels but the OP is about iTVX so not the same issue you have.   

That image is from TNT so it’s an internet stream 

Is your box via WiFi or an aerial ?  Do aerial broadcasts have the same issue? 

  If via WiFi how far is the box from the router?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Profile closed
Not applicable

@L1GHTBU1LB wrote:

Has any body had trouble with ee box using  itvx  keeps stopping through programme please .


Sadly itvX is probably one of the worst apps on any platform.

Do you have itvX Premium or the regular version with ads? It is often where the ads are inserted (or should be), that problems occur in my experience, paying for Premium alleviated that and it generally behaves on the Pro Box for me now.