17-03-2025 06:55 PM
I've noticed the box doesn't seem to recover very well from a brief loss in signal. I'm using an aerial connection which is occasionally affected by passing aircraft, causing the signal to glitch for a second or two. This wasn't really an issue with the old BT box but the new box seems to get into a state where it never manages to properly catch up with live TV and continually stutters every 5 seconds, until the channel is changed. I could try using the internet for Freeview channels but would really expect the box to be able to recover from a minor loss in signal.
Any help would be much appreciated.
18-03-2025 04:42 PM
Hi @RonnyBatty
It's strange the EE box is having this issue. Are you able to try resetting the box as the first step to test?
Ali