EE TV Box Mini

[Woody65]

Hi, I took out a new EE broadband contract (900Mbps Full Fibre Gigabit) last Monday and already had a main BT box.  I was hoping EE would send me a new one as I do have problems with it freezing on occasion (resets don't fix this).  Am I entitled to a new one?

Additionally I have seen since there is a EE TV Box Mini, am I entitled to one of these as well for use in a second room with no additional charge, I have the Big Sport TV package.

Thanks

[DarrenDev]

The document had been "published" (i.e. generated and signed off), but hadn't been uploaded to the web site.  It's there now.

[zulu17]

Thank You  the document  effective date 18 July 2025 has two sections that are particularlly  relevant to those who took earlier free extra box offers as they clarify when EE might charge  for the boxes.

Specifically section (clause 10)

Customers on any EE TV plan who took an Extra Box(es) on or before 17 July 2025 can retain
their extra box(es) at no extra cost for the remainder of their current contract. Please see
clause 13 (below) for more information on what happens to the extra box(es) after this
contract expires.

And section (clause 13)

If your contract expires, you will no longer be eligible for this Offer. You will need to (i) return
your extra box(es) to EE in accordance with Clause 10 (above), or (ii) pay for each extra box
on a monthly basis in accordance with clauses 7 and 8 (as applicable). This also applies to
customers who re-contract, re-grade, upgrade (excluding upgrades to Full Works packages)
or downgrade to EE TV plans.

[DarrenDev]

I've just had it confirmed that this is unfortunately the case @zulu17 - I'm guessing there will be a lot of returned boxes next year.