EE TV App issues

[Weerab2024]

Just to note that the EE TV App on my android phone is not opening today, but it was yesterday. 

The three circles at the bottom of the screen are just bopping up and down.

Cleared the cache with no joy. 

Is there work being done on it in the background? Thanks 

[Midnight_Voice]

@Weerab2024 

Mine opens instantly, but then that’s iOS for you 😛

[Weerab2024]

It's fine every other day strangely enough 

[Midnight_Voice]

@Weerab2024 

Like, OK 25th, not even date 26th, going to be OK 27th, and so on?

Thats odd….

[Weerab2024 · Accepted solution]

Checked it again when I got home and it's working tonight. Not sure what was happening 

[DarrenDev]

Unfortunately BT's network has been under attack for a few weeks now, causing brief outages - usually only a few seconds at a time, but it was affecting the internal operation of the EE TV app more than it should.  Effects included the app not starting, some of the carousels within the app going missing, or images failing to load.

We've put in some additional mitigations to keep it working as best we can, whilst our network team find a better way to stop the foreign attacks.

[Weerab2024]

Sorry to hear that @DarrenDev

Hopefully that resolves the issue