EE Box Losing Wifi Connection

[Satch72]

My EE box has started to lose its connection to my wifi router. Just now was the 3rd time in 24hrs. Unplugging and restarting the box did not cure it. Each time i have to got into the settings and reconnect the box to the wifi. This last time, it was laborious and didn't want to connect,  i had to go back out, go back in and eventually connected.  Just wondered if others had experienced the same

[Debbie_G · Accepted solution]

Hi @Satch72.

Thanks for coming to the community.

Sorry to hear your EE TV Box has been dropping its Wi‑Fi connection. If it’s happening several times a day and you’re needing to reconnect each time, that’s definitely not expected behaviour.

If you’re connected over Wi‑Fi, could you try switching Wi‑Fi bands? For example, try 2.4GHz if you’re currently on 5GHz, or vice versa, to see if it’s more stable.

If it’s still dropping out after that, please get in touch with our customer support team, so they can take a closer look at what’s happening.

Debbie

[CT71]

I've been getting this for over a month, daily, and nothing gets done about it. Complaints get closed without my permission. Different excuse every time I message them. They're not bothered and it's too expensive for me to come out of contract early