EE Box Losing Wifi Connection

[Satch72]

My EE box has started to lose its connection to my wifi router. Just now was the 3rd time in 24hrs. Unplugging and restarting the box did not cure it. Each time i have to got into the settings and reconnect the box to the wifi. This last time, it was laborious and didn't want to connect,  i had to go back out, go back in and eventually connected.  Just wondered if others had experienced the same

[AlanJ5]

Is there any update on this? I’m still losing wifi connection on my tv box however I can now see that it’s more of a wifi from the router issue as opposed to just the tv pro box. When this happens I can now see that my wifi speed goes from a usual rock solid 900mbps to around 120. While the tv box disconnects , other connected things like my iPad remain active, Also if I do nothing, it seems to go back to normal after around 10-15 minutes. 

[bobpullen]

@AlanJ5 - reading over on the Broadband board, it looks like a new firmware is on the horizon. Can't vouch for whether or not it will resolve your issue but if the fix needs to happen in the hub then this the mecahnism that would deliver it.

[Afzalali]

Connected new WiFi 

[Peter_W]

Welcome to the Community, @Afzalali 

Could you please let us know a bit more about what sort of issues you're facing here? 

Peter

[CT71]

After a couple of months of being ok again, the problem has returned. Nothing wrong with my router as I am connected on all other devices.

Wish I had never taken out this service, completely unreliable 

[DarrenDev]

@CT71 unfortunately the issue is in the EE Hub, but affects the TV Box more than other devices. A fix is currently in pilot, and is expected to be rolled out in a few weeks (early December, assuming the pilot goes well). Keep an eye on this page for updates on when r5 becomes available for your hub: https://community.ee.co.uk/t5/Broadband-Landline/EE-Hub-firmware-versions/td-p/1624543