EE Apple TV with pre-existing 1.6 gig WiFi ?

[Joshfinnigan999]

Is there anyway I can get ee apple tv With pre existing 1.6 broadband as anytime I try look at it on the app or website it glitches out

[Lesley_W]

Hi @Joshfinnigan999 

Welcome to our community.

At the moment, EE TV isn't available with our 1.6Gbps package. 

Lesley

[garybs29]

@Lesley_W there is posts on here advising it is including from @DarrenDev is EE's training to staff that lax?

Relevant post is in this thread - https://community.ee.co.uk/t5/Broadband-Landline/Upgrading-to-1-6gb-from-900mbps/m-p/1594338/thread-...

[Joshfinnigan999]

When will this become available? Because this is a rather annoying situation. I moved from Virgin's Gig1 and their TV package to EE's 1.6G package under the full impression that I would be able to add their TV service as well, only for me now to be left with no Virgin or EE TV. I hope this is fixed really soon.

[garybs29]

I'd suggest maybe giving them a call if not showing online. It's available according to a atv expert

[DarrenDev · Accepted solution]

EE TV has been "soft launched" for existing 1.6Gbps broadband customers. It's not available to order online - only by calling, and only via some agents.