Complaint

[Cmartin1972]

Bought a new tv from EE  online store delivered yesterday to elderly parents. Set up and  it has no picture only sound grey screen no one can help ! called and told online purchase not anyone’s responsibility on the support network given a number to call says office closed when told it’s  open 9-5 Monday to Friday 

Elderly parents now have no tv to watch ! Told send an email 

tried to enter order number for product says doesn’t exist 

called local stores line gets cut off when option to speak to someone selected 

disgusting customer services 

not a chance could elderly people not online manage this at all !! 

[Matt_124]

Was this purchased from the EE Shop (ee.co.uk) and/or added to your Mobile bill, or purchased outright from the separate EE Store website (store.ee.co.uk)?

If unsure, take a look at this here and compare to your order number to find out where to get support: 

https://ee.co.uk/help/orders/ee-tech#article-heading-6 

[Cmartin1972]

The stores says do not bring returns or faulty goods to them ! They don’t accept . No one answers the phone either to offer an alternative
Email says expect a response in 48hrs
Poor service

Sent from Outlook for iOS<>

[Christopher_G]

Hi @Cmartin1972 

Welcome to the community.

Could you take a look at the image that @Matt_124 posted and let us know what kind of order it was please? That'll help us give you some advice on what to do next.

Thank you.

Chris

[Cmartin1972]

It’s the ee store I’ve spoken to the technicians and they’ve sent me a code for ee
I’ve emailed everything but not had any response

Sent from Outlook for iOS<>