Cancel Appletv+ 6month trial

[hendrym]

Please advise how I can go about cancelling my 6 month trial of Appletv+.  Do I have to phone up. As I don't see any options on the app or website to manage and cancel this subscription. Any advice welcomed.

[Michael_D · Accepted solution]

HI @hendrym 

Thanks for coming back to the community.

The cancellation option would usually be in the EE app or online account by going to Manage then TV & Sport and it would be under Extras.

If you don't see the option to cancel the subscription, please give our customer service guides a call, and they'll be able to remove it from your account.

Michael

[swtrains]

In my case, I found the Apple+ shown in the Manage section of the EE site along with an auto renew tab. I simply clicked that tab to not auto renew. Coincidentally, today I received notice from Apple that my free subscription has ended and gave me a link in case I wanted to enter a paid subscription.

I would be happy if the wonderful mods on here ( seriously, you are so patient and helpful) could confirm if this option is still available which may help you.

[Lesley_W]

Hi @swtrains 

Thanks for coming to our community.

Yes there is the ability to enter a paid for subscription once your free trial ends and customers are welcome to take that at any time if they want it.

Lesley