I ordered a tv

[Luke9322]

I ordered a tv about 2 weeks ago and I haven’t heard anything and it’s not showing up on my orders yet 

[Ritu_D · Accepted solution]

Hi @Luke9322 

I am sorry to hear you have not heard anything about your order. 

Did you receive a confirmation email with a order number on it? 

Sometimes that can go into your spam/junk folder. 

If you have a order number you can track your order here Contact Us

Thanks 

Ritu 

[DW12025]

Hi  Luke. When did you finally receive your.TV? I ordered a week ago and no updates, nothing!

[Katie_B]

Good morning @DW12025. 

Thanks for coming here. 

I am sorry to hear you have received no update. 

What TV did you order?

Katie

[DW12025]

TCL S5400AK 40 inch Frameless Full HD HDR TV

[Katie_B]

Hi @DW12025. 

Thanks for confirming. 

Delivery shows within 3-5 working days from when you place your order. 

If this timescale has passed please give us a call. 

Katie

[DW12025]

On what number should I contact you, as today is the 5th day and I have heard nothing?

[Katie_B]

Our customer care contact information can be found by visiting this page. 

Please be sure to keep us updated, 

Katie