Managing EE TV subscription

[Robbo298]

EE sells itself that you can manage your TV subscription and swap and change every month if you want. I can't see this option and the only thing I can see is that my TV information is unavailable. I've got the full works package but may look to drop this down to save money.

Can anyone help why this might be?

[DarrenDev · Accepted solution]

Unfortunately the online ordering systems aren't currently available.  To switch your package, you'll need to give us a call.

[Robbo298]

Thanks Darren,

Bit disappointed as this is what sets EE apart and thought it would be so easy and flexible. Sitting in a queue for a long time to then discuss with someone the options is a pain. Thanks again.

[DarrenDev]

Sorry for the inconvenience @Robbo298 - they're working hard to enable the online journey as soon as possible.

[DarrenG2]

As having the same issue, which is rather disappointing considering the "big sell" to move over from BT to EE, I wonder is there an update / plan to fix this?

Having to phone is really not convenient and a considerable backward step - can we at least get this on Chat?