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Community Activity
Not Looking for a Fix, Just Curious—What’s Up with EE’s Account Issues?
TL;DR: Signed up for an EE eSim, hit account linking snags, got great support but no fix. Found this is a years-long issue—why doesn’t EE just admit it and schedule a proper resolution?The Setup ProcessBuckle in—I’ve got a tale to tell! A few days ag...
Resolved! Credit my broadband account before bill issued
Trying to find the option to pre credit my broadband and all i find is "setup direct debit" I DON'T use DD payments. If i have the money to hand i want to be able to credit my account with out a headake. Since moving my broadband from BT to EE its b...
Roaming refresh
What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...
EE perks account deactivated
My EE perks account has been deactivated, I’m now due for an upgrade but cannot access my codes. I’ve called up and the customer service team suggested I need to speak to my HR team at work as it has something to do with them. I’ve spoken to them and...
Resolved! Fiber install
Hi. I have just had fiber install at my property and the engineer was very nice and asked where the point in the house would need to be. We agreed to where it was to go. But,,,, the route of the cable,,, this was not discussed and I didn't spot the r...
Resolved! EE ID DL
EE ID has passport or DLI scanned DL, front page is done then it says scan back side and boom it is hanged, I tried 9 times in last 3 days because after 3 attempts it will block you for 24 hours, is there any email address I can send DL to have EE ID...
No 5g signal
Hi EE, I have been a customer of EE for many years and signed upto the EE 5g service since it's launch. Throughout the years I have been very happy with the speed of the 5g connection and felt superior over others with how fast web pages/music/videos...
Resolved! Xbox Ultimate Game Pass - Free for 6 Months
Hi thereI'm hoping you can help. I upgraded to FTTP a couple of months ago now and was waiting for my new PC before I activated the free Xbox Game Pass. I have got my PC now but I can only see where to add it onto my subscription for additional £14.9...
Resolved! Your account’s cancelled
Trying to buy new EE SIMO as EE One as I already have EE broadband but upon login getting this error instead of SIM Plan buy page Typo -Your account is cancelled
