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Channels in the 3xx number showing "No Information Available"

PaulB2005
Established Contributor
Established Contributor

‎27-09-2026 09:05 AM

This problem started a couple of months or so ago.

Have tried rebooting the box but nothing seems to fix it.

If i am watching a channel in the 3xx numbers (Sky, Discovery etc) and i bring up the guide, it shows No Information Available.

The only "fix" i have is to move up and down the list to get the info to appear but the next time i go into the guide, there's "No Information Available" again.

IMG_5530.JPG

13 REPLIES 13
DarrenDev
EE Product Expert
In response to PaulB2005

‎01-10-2026 08:26 AM

@PaulB2005 wrote:

Channel rescan hasn’t made any difference. 
Will a reset (save recordings) wipe out scheduled recordings or does just keep the actual recorded programs? 

It will keep all the schedules too.

0 Helpful
PaulB2005
Established Contributor
Established Contributor

‎02-10-2026 06:19 PM

Hmmm Not sure who @Michael_D is or why they accepted a suggestion as the solution when the issue is not fixed...PaulB2005_0-1790961392255.png

Anyway i have the EE Box as shown below

PaulB2005_1-1790961527693.jpeg

Can i do the reset from the menu or is it a hold this button and that button whilst powering on etc process?

 

0 Helpful
PaulB2005
Established Contributor
Established Contributor

‎02-10-2026 06:21 PM

Ignore that - found it 

https://ee.co.uk/help/tv-sport/fix-problem/how-to-reset-your-ee-tv-box

0 Helpful
PaulB2005
Established Contributor
Established Contributor

‎03-10-2026 11:04 AM

Reset this morning and after logging back into everything the problem still persists.

0 Helpful