14-12-2024 06:49 PM
Just started using EE TV, with EE broadband, and discovered when it's in use the broadband speeds drop from around 65 Mbps to less than 10, making the internet all but unusable for the rest of the household. To be fair, our broadband has never been particularly robust - we're up a hill on an old copper line, about three quarters of a mile from the cabinet. Even with other providers, it would test at around 65 down, 18 up until someone needed to download something, then it would go through the floor for the rest of us - but it's really noticeable whenever I turn the EE TV box on now. I had it on an ethernet connection, and moved it to wifi, which seems to have improved things a bit for some reason.
I sat on the phone for over an hour today with EE, and although the 'Guide' was sympathetic, and admitted it was a recognised issue, I was told the sales department refused to cancel the TV package as we're 16 days into the contract, despite me being happy to continue with the broadband and 3 x SIMs I signed up for at the same time. I bought in store, so a cooling off period wouldn't have applied anyway, apparently.
I'm not impressed, as you may have gathered. I've been promised a call back from a manager tomorrow, so we'll have to see if that actually happens. I was with Sky for years, but decided on a change because of the cost, but I would go back to them in a heartbeat if only I could get out of the EE TV contract...
Any thoughts?
14-12-2024 08:11 PM
Hi @baldbassman
What broadband package are you on?
If your speed is limited then watching/streaming TV will reduce the available bandwidth.
Thanks.
14-12-2024 08:25 PM
@baldbassman As I understand it EETV on EE broadband does come with a cooling off period. Buying an EE TV package in store doesn’t change those EE TV terms and conditions. Disappointing if you are being advised otherwise.
If EE refuse to allow cancellation you do have the complaints route. If EE are holding you to the TV contract then you should ask them to resolve the useability problem and work with them for a period to achieve a technical resolution or reach a point whereby they state they are not able to resolve in which case request release from the contract.
15-12-2024 01:15 AM
Hi @zulu17,
While the sentiment is correct, the OP has advised they are 16 days post-activation, so any cooling off period would still not apply as it is only up until and 14 days after activation.
Still would recommend following the escalation routes available with EE to get it into a working condition as the issue does sound like something that should be able to be resolved.
15-12-2024 04:45 PM
Thanks for the replies. I got a call from EE today as promised, proposing that they would cancel the TV package, and just charge me for the one month notice period, which I'm happy to do.
So I called Sky to reinstate my subscription with them, and they even reduced the price by a third for the the first 12 months of the new contract. Result. No doubt the price will creep up again as the term progesses of course, but you can't have everything...
04-06-2025 11:07 PM
I've noticed my Internet speed on my eetv box pro seems to be restricted to about 10% of my broadband speed. I tested via Netflix which showed a speed of 147mb on my 900mb connection.
05-06-2025 09:55 AM
@Andy766702 wrote:I've noticed my Internet speed on my eetv box pro seems to be restricted to about 10% of my broadband speed. I tested via Netflix which showed a speed of 147mb on my 900mb connection.
That's more than enough for TV and Netflix. However, the original poster starts with a maximum of 65, so 10% of that is insufficient for TV and video streaming, hence it did take a broadcast rather than streaming solution.
05-06-2025 10:33 AM
Do you have any network switches in your setup?
05-06-2025 04:22 PM
Yes, a gigabit POE switch by the router to feed the Cat6 outlets and Ubiquiti APs around the house, and a 5-port at the TV for the Sky Q box, Apple TV, DVD and TV itself. I've done tests at various points, no congestion or glitching anywhere. It was just the EETV box that seemed to drag everything down. Testing at the EE router, broadband is a little unstable occasionally, but I'm 500m+ from the cabinet on old direct-buried copper with no immediate prospect of FTTP - BT would have to dig up the verge and cross a load of driveways, and don't seem to be prepared to put their hand in their pocket...
05-06-2025 05:03 PM
Every switch in the system MUST support IGMP Snooping otherwise the multicast transmission will flood your system with every device being hit with the tv’s data.