Just started using EE TV, with EE broadband, and discovered when it's in use the broadband speeds drop from around 65 Mbps to less than 10, making the internet all but unusable for the rest of the household. To be fair, our broadband has never been particularly robust - we're up a hill on an old copper line, about three quarters of a mile from the cabinet. Even with other providers, it would test at around 65 down, 18 up until someone needed to download something, then it would go through the floor for the rest of us - but it's really noticeable whenever I turn the EE TV box on now. I had it on an ethernet connection, and moved it to wifi, which seems to have improved things a bit for some reason.
I sat on the phone for over an hour today with EE, and although the 'Guide' was sympathetic, and admitted it was a recognised issue, I was told the sales department refused to cancel the TV package as we're 16 days into the contract, despite me being happy to continue with the broadband and 3 x SIMs I signed up for at the same time. I bought in store, so a cooling off period wouldn't have applied anyway, apparently.
I'm not impressed, as you may have gathered. I've been promised a call back from a manager tomorrow, so we'll have to see if that actually happens. I was with Sky for years, but decided on a change because of the cost, but I would go back to them in a heartbeat if only I could get out of the EE TV contract...
Any thoughts?
