Boost

[Geminii72]

Hello, I’m paying £6 a month for Boost but I have no idea what it is, can anyone help?

[Schockwave]

Hello @Geminii72 ,

Welcome to the community,

You are not paying for the boost, the boost is to give you extra data per monthl if you use all your data up. You are paying £6 per month for your contract and then get boosts every month.

[Matt_124]

Is this on a Mobile or an EE Broadband and TV account?

[Geminii72]

Hi Matt 

It’s for a tv account but I don’t know what they are or how to use them.

[Geminii72]

Hi Schockwave 

I don’t have a mobile contract with EE it’s on my tv account.

[Matt_124]

What TV package are you currently on?

The Boost sounds like it is for HD on NOW TV, or a Combo HD for NOW TV + up to 4K on TNT Sports if you have it.

This allows you to watch the channels in your package at High Definition and any included NOW TV content at HD quality also.

If you don't want it, you can remove it, but you will then have a reduced quantity of HD Channels and content on NOW TV.

[Geminii72]

I’m currently on the Entertainment package and I used to have TNT sports but I cancelled it, I have looked on NOW tv and it says I don’t have any subscriptions so do you know how I cancel it?

[Matt_124]

With the Entertainment package you should have access to the TV Shows and Boxsets, just not Movies or Sport etc. 

If nothing is working, it would be worth getting in touch with EE Customer Services on 150 to see why you can't access NOW TV. If you choose to cancel your HD Boost, they should also be able to help with this. Just bear in mind this will mean you will not be able to watch some channels in HD by removing this.

[Vichu1]

Hi @Geminii72 ,

Welcome to the community!

As you are on an entertainment package, you do have an access to "NOW entertainment membership" and the Boost is a pass or membership that gives you an ability to watch in HD format or access to NOW Entertainment HD channels line-up. Take a look at the entertainment package at Our Best TV & Broadband Deals | TV & Broadband Packages | BT for more details of your package.

[Geminii72]

Thanks Matt_124