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BT YouView Box

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Kevin1511
Visitor

‎17-02-2025 09:06 AM

I have a BT YouView box (part of the EE deal years ago).  I understand it's no longer supported (from last February I believe).  Some apps such as Prime video and my5 etc aren't working.  Can I order a new EE TV box?

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zulu17
Prodigious Contributor
Prodigious Contributor

‎17-02-2025 11:22 AM

Hi @Kevin1511  Only the First generation T1000 series BT Youview  are no longer supported  by the Youview  platform. 

If you had a current  EETV subscription or service then you should have been sent/offered a second generation  box when the T1000 service was withdrawn. If you still have a current EETV service contact BT or EE to enquire  about a box upgrade. This assumes that you have not previously  had a replacement  box issued.

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zulu17
Prodigious Contributor
Prodigious Contributor

‎17-02-2025 11:22 AM

Hi @Kevin1511  Only the First generation T1000 series BT Youview  are no longer supported  by the Youview  platform. 

If you had a current  EETV subscription or service then you should have been sent/offered a second generation  box when the T1000 service was withdrawn. If you still have a current EETV service contact BT or EE to enquire  about a box upgrade. This assumes that you have not previously  had a replacement  box issued.