EE tv box pro frozen on the "let's get started" page

lestone5209
Visitor

Hi hope someone can help me with this. I've had the EE tv system for months without any issues, yesterday I went to turn the main box on in the living room and it had gone to the let's get started page instead of the home page. I attempted to navigate off this but the screen is frozen and won't respond. I have tried disconnecting everything for a length of time but still just get this frozen page. My bedroom mini box is still working. Can anyone out there advise ?

1 REPLY 1
Peter_W
EE Community Support Team

Hey @lestone5209, thanks for getting in touch via the Community 😊

How long have you left this stuck on this screen for?

Also have you had a chance to check out our help pages to see if any of these troubleshooting steps help?

Peter