17-02-2025 02:01 PM
Hi hope someone can help me with this. I've had the EE tv system for months without any issues, yesterday I went to turn the main box on in the living room and it had gone to the let's get started page instead of the home page. I attempted to navigate off this but the screen is frozen and won't respond. I have tried disconnecting everything for a length of time but still just get this frozen page. My bedroom mini box is still working. Can anyone out there advise ?
17-02-2025 04:18 PM
Hey @lestone5209, thanks for getting in touch via the Community 😊
How long have you left this stuck on this screen for?
Also have you had a chance to check out our help pages to see if any of these troubleshooting steps help?
Peter