EE switchover from BT

[Sloth42]

Hi,

sitting here and in the last 45 minutes i have genuinely lost count of the number of times my TV has either paused completely or the picture has  frozen while the audio continues. How can the same equipment suddenly become so unbelievably awful simply because EE has taken over? Was told I would get a faster service but that's clearly not the case as it cannot possibly be faster when it continually stops the programme. Worse than that, I am tied into this service for 2 years. Clearly a breech of contract but they are not interested unless i throw more money at them. As they say, at least **bleep** Turpin wore a mask...

[XRaySpeX]

Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?