Apple TV inclusive how do I set it up

[southkirks]

I have Apple TV as an inclusive benefit for a year but no instructions anywhere on how to activate it or get it working, I can find it on my app and account and only option is to change it to something else. I just want to use the benefit but I can’t find anything anywhere telling me what to do

[Michael_D]

Hi @southkirks 

Thanks for coming to the community.

Is the inclusive benefit part of your mobile plan, or is it broadband?

If it is mobile, can you try going to Apple TV+ registration to set it up.

Let me know how you get on.

Michael

[southkirks]

Hi it doesn’t recognise any phone number associated to my EE account 

admittedly my Apple ID is a different email from my ee 

any help appreciated 

[Alex_H · Accepted solution]

@southkirks When you have Apple TV as an inclusive extra you should get a text with a link in it once selected, I know you mentioned it had been awhile but if you check back in your texts from 150 was this ever received? 

As this link should be unique to you, if it has not been received I would suggest reaching out to our team on 150 or via message us on the app and you can ask them to remove and re-add the Apple TV inclusive extra to re-trigger the activation SMS to be sent out. This should then allow you to complete the setup. 

If it does not, then our team can raise a ticket for you to our back office team to help get it resolved for you.

Alex

 

[southkirks]

Hi I found it on my other phone on the account and the link just says can’t connect

Any further help appreciated

Sent from my iPhone

[Katie_B]

Hi @southkirks. 

Thanks so much for getting back to us. 

Are you connected to WiFi when clicking on the link?

Speak soon, 

Katie

[southkirks]

Hi I’ve tried the link through WiFi and data and says same thing cannot connect 

[Katie_B]

Thanks for trying @southkirks. 

Please report this to our technical care team by calling 150. 

The team should also be able to help activate this for you. 

Katie