All TNT Sports channels via guide dropping out.

[Bigmezza]

EE TV Pro box, broadband and Sports package.

Ive been unable to watch or record any TNT sports channel via the guide for several weeks now as after a few minutes I get an error message saying there’s a broadband problem . There’s no sign of any issue with other devices nor errors in the router log. Changing channel will restore the video instantly. HBO max app works fine and streaming other channels/services work solidly. Is there a known issue with the multicast streams ?

[Christopher_G]

Hi @Bigmezza 

Welcome to the community..

You'll get the best connection possible by using an ethernet cable to the EE TV box. If possible, I recommend doing that and re-testing.

We also have some brilliant EE troubleshooting steps on our Fix a Problem with EE TV hep page that may help get it fixed.

If you're still having problems, I recommend speaking with our technical support team, so that they can check everything from our side.

Chris